Services
Customer support & chat agents.
A support agent on your website and in your inbox that answers the routine questions, and knows when to hand a real one to a person. Trained on your business, not a generic bot.
Checking the calendar
Scope
Support that does not need babysitting
Most chat widgets frustrate people because they answer nothing and route everything. We train the agent on your own material, your policies, your product, your past answers, so it resolves the common questions and escalates the rest with the full context attached.
It works on your website, and it can triage email so your team opens a thread that is already sorted and summarized.
- Answering common questions on your website, day and night
- Trained on your docs, policies, and past replies
- Escalating to your team with the conversation summarized
- Triaging and tagging inbound email
- Staying current as your products and policies change
Managed means managed
You run your business. We run it.
This is a managed service. We build inside your own accounts, so you own the setup from day one, and we run it month to month. When something breaks or needs tuning, that is our job to handle, not a ticket you file. If you ever stop, you keep everything that was built.
Related
Often paired with.
Tell us what eats your week.
We scope the first piece on the call, in writing, before any work begins.
Checking the calendar
30 minutes, no pitch deck. You leave knowing what we would automate first.